Terms & Conditions

Terms and Conditions – Please Read Carefully

1.Payments

  • A 3% processing fee applies to all international card payments.
  • All transactions are conducted in GBP (£).

2.Eurotunnel Return Ticket Requirement

  • If booking Eurotunnel train tickets, customers must purchase a return ticket from the UK, as the driver will both depart from and return to the UK.

3.Refund Policy

  • Cancellations require a minimum of 24 hours’ notice to be eligible for a refund.
  • A £40 administration fee applies to all cancellations.
  • Eurotunnel train tickets are non-refundable, unless a Flexi Plus ticket has been purchased.
A full statement of our Terms and Conditions is available upon requet with a quotation.
Note: Ensure your pet’s travel documents are complete and up to date. Incomplete paperwork may result in denied entry, delays, and additional costs.

Contact Us

If you have queries, please do contact us at:

Work Hours: 24/7 Customer Support
Emailinfo@pettaxiabroad
Phone: (+44) 7777362777